Privacy Policy
By visiting this Website or purchasing our services or/and our products, you declare that you have read, understood, and accepted the following documents;
- Free Will Experience Company's Privacy Policy (this page)
- Free Will Experience Company's Terms & Conditions.
Your privacy is important to us.
Please read this Privacy Policy carefully to understand our policies and practices regarding your personal data and how we treat it.
This Privacy Policy also tells you how to access and update your personal data and choose how it is used.
This Privacy Policy covers our online and offline data collection activities, including personal data that we collect through various channels, such as websites, applications, third-party social networks, our registration forms (online and paper), and events.
This Notice is subject to change from time to time.
Personal data we collect when you visit our Website or buy through our online store.
We collect various data from you, as described below.
All identifiers, including specific data defined as "personal data," as protected classifications under French law.
We use this data for several purposes, such as:
- Consumer service purposes, including responding to your inquiries
- To provide you with information about goods or services personalization, improve and personalize your experience on
our websites and apps, and allow you to participate in interactive features
- Order fulfillment
- Other general business purposes, such as internal or market research, analytics, and security
We disclose this data within the Free Will Experience Company, as well as with our service providers and third parties.
These Data include:
Your Contact Data: Any data you provide would allow us to contact you, such as your name,
postal address, email address, social network details, or phone number.
Account Login Data: Any data required to access your specific account profile.
Examples include your login ID/email address, screen name, password in
unrecoverable form, and/or security question and answer.
Specific Data from Your Computer/Mobile
Device: Data about the computer system or other technological devices you use to access one of our websites or apps, such as the Internet protocol (IP) address used to connect your computer or device
to the Internet and other online identifiers.
Payment and Financial Data: All data of your payments are stored at our partner's websites specialize in providing security for online purchases. Any data that we need to fulfill an order or that you use to make a purchase, such as your debit or
credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, we or our payment processing provider(s) handle payment and financial data in a manner compliant with applicable laws, regulations, and security standards. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. Your credit card data is never stored, and all payments comply with PCI-DSS requirements.
Demographic Data & Interests: Any data that describes your demographic or behavioral characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g., ZIP code), favorite products, hobbies and interests, and household or lifestyle data. This may include data about your health, medical conditions, nutrition, exercise habits, and goals. Sometimes, this could consist of data you give us about someone else. For example, if you provide a friend's email address for a tell-a-friend program.
Third-Party and Social Network Data: Any data you share publicly on a third-party social network. The same goes for information that is part of your profile on a third-party social network and that you allow the third-party social network to share with us. Such as : your primary account data (e.g., name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional data or activities that you permit the third party social network to share. We receive your third-party social network profile data every time you download or interact with our web application on a third-party social network, use a social networking feature integrated within a Free Will Experience Website, or interact with us through a third-party social network. Please visit the relevant third-party social network website to learn more about how your data is obtained by Free Will Experience or to opt out of sharing such data.
Internet or Other Similar Network
Activity. This data includes websites and communication usage data. As you navigate through and interact with our websites/apps or emails, We use automatic data collection technologies to collect specific data about your device(s) and actions. This includes data such as which links you click on, which pages or content you view and for how long, and other similar data and statistics about your interactions, such as content response times, download errors, and length of visits to certain pages, as well as operating system type and web browser type and version. This data is captured using automated technologies such as cookies and web beacons and collected through third-party tracking for analytics and advertising purposes.
Commercial Information. This data includes data described in the "Demographic Data & Interests" section above, data relating to your purchasing or consuming histories or tendencies, and the following:
Consumer-Generated Content. Any content you create and then share with us on third-party social networks or one of our websites or apps. Include photos, videos, personal stories, or similar media or content.
Biometric Information. This data may include information about your health and medical conditions and photos and videos you share with us as consumer-generated content, as described above. This data is used and shared in the same way as the "Identifiers" and "Commercial Information" described above.
Geolocation Data. This data is used and shared in the same way as the
"Identifiers" and "Commercial Information" are described above.
Audio, Electronic, Visual, or Similar
Information. This data may include photos and videos you share with us as consumer-generated content or via third-party social networks, as described above, as well as recordings of any information you provide during your conversations with consumer affairs. We may also visually record your interactions with our Website, including your mouse clicks, movement, scrolling, and navigation through our Website.
How we collect your personal data
- We collect personal data directly from you when you provide it.
- We collect data when you place an order with us.
- We collect data when you register on one of our websites or apps.
- We collect data when you become a member of a loyalty program. We collect data when you sign up for our emails.
- We collect data from printed or digital registrations and similar forms that
- We collect via, for example, postal mail, in-store demos, contests, and other promotions or events.
- We collect data if you complete a survey or use other tools on your websites or apps.
- We also collect data if you contact us through our websites or apps, email, or social media.
- We collect data from you passively (tracking tools like browser cookies and web beacons).
- We get data about you from other sources. For example, our affiliates and business partners may give us data about you.
Minor's data
Our Website is forbidden to use by minors.
Uses of your personal data
Various purposes for which we collect and use your personal data and the different types of personal data that are collected for each purpose.
Consumer service. We use your personal data for consumer service purposes, including responding to your inquiries.
Contests, marketing, and other promotions. Data Collection can be made via email, ads, SMS, phone calls, and postal mailings to the extent permitted by applicable laws. We may use your personal data to provide you with information about goods or services (e.g., marketing communications campaigns or promotions).
Third-party social networks. We use your personal data when you interact with third-party social networking features, such as "Like" functions, to serve you with advertisements and engage with you on third party social networks. Please review the Privacy Policy of the relevant third-party social networks.
Personalization. With your consent (where required), we may use your personal data
- To analyze your preferences and habits,
- To anticipate your needs based on our analysis of your profile,
- To improve and personalize your experience on our websites and apps;
- To ensure that content from our websites/apps is optimized for you and your computer or device;
- To provide you with targeted advertising and content,
- To allow you to participate in interactive features when you choose to do so. For example, we remember your login ID/email address or screen name so that you can quickly log in the next time you visit our Website.
Order fulfillment. This involves the use of specific personal data and payment information. We use your personal data to process and ship your orders, inform you about the status of your orders' correct addresses and conduct identity verification and other fraud detection activities.
Other general purposes. Such as internal or market research, analytics, security, management, and operation of our communications, IT services, and security systems.
Disclosure of your data
How we disclose your data:
The Free Will Experience Company. We may share data within the Free Will Experience Company, which includes all direct and indirect subsidiaries of the parent company, Free Will Experience Company.
Service providers. We share data with our service providers. We use external companies to help Us run our business (e.g., order fulfillment, payment processing, fraud detection, identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.).
Credit reporting agencies/debt
collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help us verify your creditworthiness, particularly for orders with invoices) or collect outstanding invoices.
We are sharing personal data for legal reasons or due to a merger/acquisition. If Free Will Experience or its assets are acquired by or merged with another company, including through bankruptcy,
We will share your personal data with any of our legal successors.
We will also disclose your personal data
to third parties when:
- Required by applicable law
- In response to legal proceedings
- In response to a request from a competent law enforcement agency
- To protect our rights, privacy, safety or property, or the public
- To enforce the terms of any agreement or the terms of our Website
Data protection
We use reasonable and appropriate
security measures as required by applicable law. Unfortunately,
the transmission of information via the Internet is not completely secure.
Despite our efforts to protect your personal data, we cannot guarantee the security of the data during transmission through our websites/apps. You also protect your personal data when disclosing your codes and other
identifiers to a third party.
Data retention
We keep personal data as long as necessary or relevant to the practices described in this Notice. We also retain personal data as otherwise required by law.
Your rights about how we use and disclose your data
We strive to provide you with choices regarding the personal data that you provide to Us. The following mechanisms give you the following control over your personal data:
Advertising, marketing, and promotions. You can opt-out of marketing emails by following the instructions in each communication. Please note that even if you opt out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your
account activities (e.g., account confirmations, password changes, etc.), and other critical non-marketing-related announcements.
Third-party websites and services
We may link to third-party websites or apps, including social media platforms. This Notice does not apply to, and we are not responsible for, the privacy practices of these third-party websites or apps.
Our websites may also include third-party content that collects data. This includes data collected by cookies, pixels, or other tracking tools. We do not control these third parties or their tracking tools.
Your privacy Rights
In some states like California, residents or In countries like French, residents may also take advantage of the following rights:
Access. You may request that we delete or disclose the personal data we
collect, use, and disclose. In response to a verified request, we will delete
your information or provide (if applicable) you with the following;
- The categories and specific pieces of personal data that We have collected
- The categories of sources from which that data is collected
- The business or commercial purpose for collecting it
- The categories of third parties with whom we shared
- The business or commercial purpose for sharing (including selling, as applicable) that data.
Delete. You may request that we delete any personal data collected from or about you.
To take advantage of any of these
rights, please get in touch with us via our support email at
support(at)freewill experience with the following information:
- Account user name
- Customer's first and last name
- Billing and Shipping Addresses (if applicable)
- Email Address
- Phone Number (if applicable)
- Completed Order number (if applicable)
We value your privacy and will not discriminate regarding your privacy rights. We will respond to your access or deletion request within 30 days of receipt of your request.
International transfers of your personal data.
Circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data
protection clauses adopted or approved by the European Commission, a copy of which can be obtained from https://ec.europa.eu/info/law/law-topic/data-protection_en.
The hosting facilities for our websites are situated in the United States of America.
The European Commission has made an "adequacy decision" for the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from https://ec.europa.eu/info/law/law-topic/data-protection_en
Data Storage
Our Website host provides us with an online e-commerce platform that allows us to sell our products and services to you. Your data is stored through our host data storage, databases, and general applications. They store your information on a secure server behind a firewall.
Cookies Policy
A cookie is a file containing an identifier. These cookies are used to remember your theme, language, item marking preferences, etc. Cookies are widely used to make websites work or work more efficiently, as well as to provide information to the owners of the site, and may be set to enrich your experience.
Our service providers engage all cookies used.
If you block cookies, you cannot use all the features on our websites.
Changing your cookie settings:
Cookie preferences cannot be managed via our websites.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete
them, please tap on your browser "how to delete my cookies."
The methods for managing your cookies vary from browser to browser and from version to version.
You can, however, obtain up-to-date information about blocking and deleting cookies via these links:
- https://support.google.com/chrome/answer/95647?hl=en (Chrome);
- https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
- http://www.opera.com/help/tutorials/security/cookies/ (Opera);
- https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
- https://support.apple.com/kb/PH21411 (Safari); and
- https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
Our Company& Contact
This Website is owned and operated by Free Will Experience Company.
Free Will Experience Company is located at 75 Avenue Parmentier, 75011 Paris, France.
Registered at French Trade and Companies Register – Paris under the following numbers: 819 561 713 R.C.S Paris
Contact: To contact us about this our privacy practices, please get in touch with us at support(at)freewillexperience.com
The hosting facilities for our Website, "Free Will Experience.com," are situated in the United States of America. Our Website is hosted at Kajabi.com.
Last update: November 2022
We reserve the right to amend this Privacy Policy and its linking terms and Conditions at any time.
